How-to 19 of 31 · Storykeeper · Family

Send a new sign-in code to the elder

When they lost the code, the code stopped working, or the app came off their phone.

  1. Open the Manage tab and find their card under People.It shows their name and either “Hasn’t joined yet” or “Signed in on their own device”.
  2. If they have not joined, share the code again.The card shows Amma’s code and “Works until” a date. Tap Share Amma’s link again to send it by WhatsApp, or just read out the six numbers.
  3. If it says “This code has stopped working”, tap Get a new code.A fresh code appears on the same card.
  4. If they already joined but lost access, tap Send Amma a new sign-in.The card explains: “If Amma reinstalled the app or changed phone, send this. Their recordings stay exactly as they are.”
Good to know. On their phone the steps are the same either way: open Nenapu, tap I have a code, type it in. No password, no account.
The Manage tab, scrolled to the People section: the elder,
Manage, scrolled to People.

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Stuck anywhere? Write to [email protected] — a person answers.